Terms of Service

Welcome to GownTales. This document is an electronic record in terms of Information Technology Act, 2000 and is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011, which require the publishing of rules and regulations, privacy policy, and Terms of Service for access or usage of the GownTales online platform - www.gowntales.com (hereinafter referred to as the "Platform").

The Platform is owned by GownTales, with its registered office located at: Address: 405, 1-18/93, Marvel Icon Heights, 100 Feet New Autonagar Road, YSR Tadigadapa, Vijayawada, NTR, Andhra Pradesh, 521137 | Contact: 9550.355.455 | Email: gowntalesofficial@gmail.com

Your use of GownTales and its services and tools is governed by the following terms and conditions ("Terms of Service"), as applicable to GownTales, including the relevant policies which are incorporated herein by reference. By using GownTales, you shall be contracting with GownTales, and these terms and conditions, including the policies, constitute your binding obligations with GownTales.

For the purpose of these Terms of Service, wherever the context so requires, "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing data while registering on the Platform as a Registered User. The terms "GownTales," "We," "Us," or "Our" shall mean GownTales and its affiliates.

When you use any of the services provided by us through the Platform, including but not limited to Product Reviews, Seller Reviews, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services. These terms are deemed to be incorporated into these Terms of Service and are considered part and parcel of these Terms of Service. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms of Service at any time without any prior written notice to you. Please ensure to review these Terms of Service periodically for updates or changes. Your continued use of the Platform following the posting of changes will indicate that you accept and agree to the revised terms. As long as you comply with these Terms of Service, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Service, you also accept and agree to be bound by GownTales' policies, including but not limited to the Privacy Policy, as amended from time to time.

1. User Account, Password, and Security

User Responsibility: When you use the Platform, you are responsible for maintaining the confidentiality of your Display Name and Password. You shall be liable for all activities that occur under your Display Name and Password. If you provide information that is untrue, inaccurate, not current, or incomplete, or if it does not comply with these Terms of Service, we reserve the right to indefinitely suspend, terminate, or block your access to the Platform.

Security Measures: If there is reason to believe that there may be a breach of security or misuse of your account, we may request you to change your password, or we may suspend your account for an appropriate period. We shall not be liable for any loss or damage arising from your failure to comply with this provision.

Device Association: To enhance customer security and privacy and safeguard sensitive information, GownTales may moderate users and their device associations while using the GownTales app or website, especially in cases of multiple logins or sign-ups.

Primary Identifier: Your mobile phone number serves as your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and email address are up to date on the Platform. Please promptly notify us of any changes to your mobile phone number or email address by updating them on the Platform. GownTales is not liable for any activities or consequences resulting from your failure to update your mobile phone number and/or email address on the Platform.

Unauthorized Use/Breach: You agree to immediately notify GownTales of any unauthorized use or breach of your password or account.

Shared Account Responsibility: If you share your account on the Platform with others, whether by creating separate profiles under your Account or otherwise, you are solely liable and responsible for all activities conducted under your Account and any associated consequences.

Data Retention: If you have not accessed the Platform for a period of 2 (two) years, your data, including transactional data, will be deleted from our records, and you will not be able to access such data.

2. Services Offered

Overview: GownTales offers a range of internet-based services through the Platform. One such service enables users to purchase merchandise, including clothing, footwear, accessories (collectively, "Products"). Products can be purchased through the Platform using various payment methods. The sale and purchase of Products are additionally governed by specific policies, including cancellation, exchange, and return policies, which are available on the FAQ tab on the Platform and are incorporated herein by reference.

Return Policy Clarification: It is important to note that when creating a return request, users are required to confirm that the product being returned is unused and still has the original tags intact. If a product returned by the user is found to be used, damaged, or missing its original tags, the user's return request will be declined, and the product will be re-shipped back to the customer. In such cases, the user will not be eligible for a refund, and GownTales assumes no liability in this regard. Furthermore, if the user fails to accept the receipt of the re-shipped product, they will continue to be ineligible for a refund, and GownTales assumes no liability with respect to the return or refund for the re-shipped product.

Product Specific Conditions: Please note that in addition to these Terms of Service, there may be product-specific conditions that are displayed along with the respective Product. These conditions will further supplement the terms and conditions applicable to that particular Product.

Product Description Disclaimer: GownTales does not warrant that the Product descriptions or other content on the Platform are accurate, complete, reliable, current, or error-free. GownTales assumes no liability in this regard.

3. User Conduct and Rules on the Platform

Binding Principles: By using the Platform, you agree, undertake, and confirm that your use shall be strictly governed by the following binding principles:

Prohibited Content: You shall not host, display, upload, modify, publish, transmit, update, or share any information which:

  • Belongs to another person and to which you do not have any right.
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner.
  • Is misleading in any way.
  • Involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming."
  • Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libellous.
  • Infringes upon or violates any third party's rights, including but not limited to intellectual property rights, rights of privacy (including unauthorized disclosure of a person's name, email address, physical address, or phone number), or rights of publicity.
  • Contains restricted or password-only access pages, hidden pages or images (those not linked to or from another accessible page).
  • Tries to gain unauthorized access or exceeds the scope of authorized access to the Platform, profiles, blogs, communities, account information, bulletins, friend requests, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users.
  • Interferes with another user's use and enjoyment of the Platform or any other individual's use and enjoyment of similar services.
  • Infringes any patent, trademark, copyright, or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products.
  • Violates any law for the time being in force.
  • Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents the investigation of any offense or is insulting to any other nation.
  • Shall not be false, inaccurate, or misleading.
  • Shall not create liability for us or cause us to lose (in whole or in part) the services of our internet service provider ("ISPs") or other suppliers.

Fraudulent Activities: Users may be considered engaged in fraudulent activity if any of the following scenarios occur:

  • Users don't reply to the payment verification email sent by GownTales.
  • Users fail to provide adequate documents during payment details verification.
  • Misuse of another user's phone/email.
  • Use of invalid address, email, and phone number.
  • Overuse of a voucher code.
  • Use of a special voucher not associated with the email ID used.
  • Returning the wrong product.
  • Refusing to pay for an order.
  • Being involved in the snatch-and-run of any order.
  • Engaging in miscellaneous activities conducted with the sole intention of causing loss to business/revenue to GownTales.
  • Having excessive returns.
  • Repeatedly requesting monetary compensation for fake/used orders.

Bulk Orders/Fraud Orders: GownTales reserves the right to cancel any order classified as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it meets the following criteria, in addition to any additional criteria defined by GownTales:

  • Products ordered are not for self-consumption but for commercial resale.
  • Multiple orders placed for the same product at the same address, depending on the product category.
  • Bulk quantity of the same product ordered.
  • Invalid address provided in order details.
  • Any malpractice used to place the order.
  • Any promotional voucher used for placing the 'Bulk Order' may not be refunded.
  • Any order placed using a technological glitch/loophole.

Technical Glitches: Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by us may be incorrectly reflected and in such an event we may cancel such your order(s).

Prohibited Activities: You are prohibited from using the Platform for any unlawful, fraudulent, or malicious purposes that may disrupt or inconvenience other users, violate company policies and rules, or interrupt the smooth functioning of the Platform.

Misrepresentation: Furthermore, you must refrain from using false email addresses, impersonating individuals or entities, or engaging in deceptive practices such as sharing multiple addresses and phone numbers for transactions with malicious intent.

Platform Access and Unauthorized Activities: You are strictly prohibited from employing any automated device, program, algorithm, or method, such as "deep-linking," "page-scraping," "robots," "spiders," or similar processes, to access, acquire, copy, or monitor any part of the Platform or its Content. Likewise, you must not engage in any activity that aims to reproduce or bypass the Platform's navigational structure or presentation or to obtain materials, documents, or information not intentionally provided through the Platform. We reserve the right to prohibit such actions.

Unauthorized Access: You are not permitted to make any unauthorized attempts to access any part of the Platform, other connected systems or networks, or any server, computer, network, or services offered through the Platform, whether through hacking, "password mining," or any other illicit means.

Identity Misrepresentation: You are strictly prohibited from impersonating or falsely representing yourself as someone else, whether an individual or entity.

Legal Compliance: At all times, you must adhere to the applicable provisions of the Information Technology Act, 2000, and its amendments, as well as all relevant domestic laws, rules, and regulations. This includes but is not limited to compliance with applicable exchange control laws or regulations. You shall not engage in any transactions involving items or services prohibited by the provisions of any applicable law, including prevailing exchange control laws or regulations.

Product Accuracy Disclaimer: GownTales hereby disclaims any guarantees of exactness concerning the finish, appearance, size, color, etc., of the final Product as ordered by the User.

Return & Exchange Policy: Our Return & Exchange Policy provides you with the option to return or exchange items purchased on GownTales within the specified return/exchange period (Please refer to the Product Detail Page for the number of days within which a product can be returned/exchanged, post-delivery).

Account Termination: GownTales reserves the right to unilaterally terminate your account in accordance with the conditions outlined in the Terms of Service under point number 3.

4. Payment

While using any of the payment methods available on the Platform, GownTales will not be held responsible or assume liability for any loss or damage that may directly or indirectly occur to you due to:

  • Lack of authorization for any transaction.
  • Exceeding the preset limit agreed upon by you and your bank.
  • Any payment issues arising from the transaction.
  • Transaction declines for any other reason.

All payments made for purchases/services on the Platform must be made in Indian Rupees, which is the only acceptable currency for transactions on the Platform within the Republic of India. The Platform will not support transactions in any other currency.

Before shipping/delivering your order, we may request you to provide supporting documents, including but not limited to government-issued ID and address proof. This verification process is implemented to ensure the ownership of the payment instrument used for your purchase and to maintain a secure online shopping environment for our users.

For electronic payments, refunds will be processed through the payment facility using NEFT/RTGS or any other online banking/electronic funds transfer system approved by the Reserve Bank of India (RBI).

Refunds may be available for select banks. In cases where a bank is not supported for refund processing, you will need to provide alternative bank account details to us for the refund.

Please note that refunds are conditional and may be subject to recourse by GownTales in the event of Buyer misuse.

We may request additional documents for verification purposes.

Refunds are subject to the Buyer's compliance with our Policies.

GownTales reserves the right to impose limits on the number of Transactions or Transaction Price that GownTales may accept from an individual Valid Credit/Debit/Cash Card/Valid Bank Account or any other financial instrument, either directly or indirectly through a payment aggregator, or through any facility authorized by the Reserve Bank of India to facilitate collection and remittance of payments. We also reserve the right to refuse to process Transactions that exceed such limits.

GownTales reserves the right to decline Transactions from Buyers with a history of questionable charges, including but not limited to breaches of agreements with GownTales, violations of laws, charges imposed by the Issuing Bank, or breaches of any policies.

GownTales may conduct checks as it deems necessary before approving the Buyer's commitment to pay (for Cash On Delivery transactions) the Transaction Price. If GownTales is not satisfied with the Buyer's creditworthiness, the genuineness of the Transaction, or for any other reason at its sole discretion, GownTales reserves the right to reject the commitment to pay the Transaction Price. It is clarified that the 'Cash on Delivery' feature for payment may be disabled for certain account users at the sole discretion of GownTales.

GownTales may delay notifying payment confirmation (i.e., informing the Seller to Dispatch) if it deems a transaction suspicious or if Buyers engage in high transaction volumes to ensure the safety of the Transaction and Transaction Price. Additionally, GownTales may withhold the Transaction Price and may not instruct the Seller to Dispatch or remit the Transaction Price to law enforcement officials (instead of refunding it to the Buyer) at the request of law enforcement officials or if the Buyer is involved in any form of illegal activity.

Both the Buyer and Seller acknowledge that GownTales will not be liable for any damages, interests, or claims resulting from the non-processing of a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price beyond the control of GownTales.

5. Legal Compliance and Payment Arrangements

PAN Card Requirement: As per applicable law, if a Customer makes a purchase equal to or exceeding INR 2,00,000.00, the Customer must upload a scanned copy of their PAN card on the Platform within 4 days of the purchase. Failure to do so will result in the cancellation of the Customer's purchase. This requirement is a one-time submission, and subsequent submissions are not necessary. Orders may be cancelled if there is a name discrepancy between the Customer and the PAN Card.

Legal Obligations: Both Buyers and Sellers must adhere to all applicable laws, including but not limited to the Foreign Exchange Management Act, 1999, Customs Act, Information Technology Act, 2000 (as amended), Prevention of Money Laundering Act, 2002, Foreign Contribution Regulation Act, 1976, Income Tax Act, 1961, and Export Import Policy of the Government of India. Compliance is required when using the Payment Facility and the GownTales Platform.

Buyer's Arrangement with Issuing Bank:

Payment Instrument Processing: Valid Credit/Debit/Cash Cards and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure. The terms and conditions agreed upon between the Buyer and the respective Issuing Bank and payment instrument issuing company apply.

Online Bank Transfers: Online Bank Transfers from Valid Bank Accounts are processed through the gateway provided by the respective Issuing Bank, which supports Payment Facility services. These transactions are also governed by the terms and conditions agreed upon between the Buyer and the respective Issuing Bank.

6. Online Platform for Transactions

You agree, understand, and acknowledge that GownTales is an online platform that facilitates the purchase of products listed on the Platform at the prices indicated therein, available for purchase at any time.

7. Trademark, Copyright, and Restriction

Intellectual Property Rights and Usage: The GownTales Platform is managed and operated by GownTales, and products are sold by respective Sellers. All materials on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Materials on GownTales are intended solely for your personal, non-commercial use. You must not engage in activities such as copying, reproducing, republishing, uploading, posting, transmitting, or distributing such materials in any way, including via email or other electronic means, whether directly or indirectly. Furthermore, you must not assist any other person in doing so.

Modification of the materials, usage of the materials on any other GownTales or networked computer environment, or utilization of the materials for any purpose other than personal, non-commercial use without the prior written consent of the owner constitutes a violation of copyrights, trademarks, and other proprietary rights and is strictly prohibited. Any use of the materials for which you receive remuneration, whether in monetary form or otherwise, is considered a commercial use under this clause.

It is explicitly clarified that you will retain ownership and assume sole responsibility for any content you provide or upload when using any Service, including text, data, information, images, photographs, music, sound, video, or any other material you upload, transmit, or store while using our various Services. However, we reserve the right to use or reproduce any content uploaded by you, and you agree to grant us a royalty-free, irrevocable, unconditional, perpetual, and worldwide right to use the content for reasonable business purposes.

8. Termination

GownTales may suspend or terminate your use of the platform if it believes, at its sole discretion, that you have violated these Terms of Service or acted unethically. These Terms of Service remain in effect unless terminated by GownTales.

If you or GownTales terminate your use of the platform, GownTales may delete any content or materials related to your use of the Service, with no liability to you or any third party. However, transaction details may be retained by GownTales for tax or regulatory compliance purposes.

GownTales may unilaterally terminate your account as specified in the Terms Of Use under point no. 3, User Conduct and Rules on the Platform. In such cases, any GownTales credits earned through goodwill compensation, loyalty or referral programs, promotional campaigns, or gift cards purchased on other platforms will be forfeited. Returns/refunds for such users are at the sole discretion of GownTales.

If you use a false email address or engage in unlawful and fraudulent activities, causing annoyance, inconvenience, or violating company policies, GownTales reserves the right to deny access to the platform, terminate accounts (including linked accounts), without notice to you.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles. Any disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, and applicable authorities in Vijayawada. The place of jurisdiction shall be exclusively in Vijayawada.

10. Disclaimer

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk, using your best judgment before entering into any transactions through GownTales.

We further expressly disclaim any warranties or representations (express or implied) regarding the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted, or the content (including product or pricing information and/or specifications) on the Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind. At no time shall any right, title, or interest in the products sold through or displayed on the Platform vest with GownTales, nor shall GownTales have any obligations or liabilities in respect of any transactions on the Platform.

Delivery Related: You agree and acknowledge that any claims regarding order delivery (including non-receipt/non-delivery of an order or signature verification) shall be notified to GownTales within 5 days from the alleged date of delivery of the product reflecting on the GownTales portal. Non-notification by You of non-receipt or non-delivery within the specified time period shall be construed as deemed delivery in respect of that transaction. GownTales disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of an order (including signature verification in Proof of Delivery) after 5 days from the alleged date of delivery of the product reflecting on the GownTales portal.

11. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer for GownTales are provided below:

Alekhya Medepalli

  • Designation: Manager - Customer Service & Social Media
  • Address: 405, 1-18/93, Marvel Icon Heights, 100 Feet New Autonagar Road, YSR Tadigadapa, Vijayawada, NTR, Andhra Pradesh, 521137
  • Email: gowntalesofficial@gmail.com
  • Phone: +91-9550.355.455
  • Availability: Monday to Friday (9:00 AM - 6:00 PM)

For customer support and to address any queries or complaints, you can also contact our customer support team by clicking on the following link https://www.gowntales.com/pages/contact